Packet Return Desk
Effective: 28 July 2026
1. Quality commitment
Every packet leaving ANQORYX MARKETS is checked for seal integrity and labelling. If your delivery falls short, review the eligibility criteria below.
2. Eligible claims
- Wrong seed variety or packet count compared to your order confirmation.
- Packets arrive crushed, torn, or with broken moisture seals — notify us within 7 days with photographs.
3. Excluded situations
- Opened foil where germination viability may be compromised.
- Packets stored in direct sunlight or high humidity after delivery.
- Normal variation in seed colour or size within the same cultivar.
4. How to claim
Email Anqoryxmarkets@gmail.com or open a Track & Support ticket within 7 days of delivery. Include your order number, a brief description, and clear photos of the packets and outer packaging.
5. Remedies
Approved claims may receive a replacement packet, store credit, or refund to the original payment method within 7–10 business days.